MECU Mobile

No good review from me. I’m mad at myself for still dealing with Mecu. But now that I’ve found better I will be transitioning to First Financial Credit Union. Had to find better before I could switch.

I am rating this app one star due to ongoing issues with accessing my accounts. For the past month, I have been unable to view my accounts through the app or on the desktop. Initially, I assumed there was an update in progress, but after almost a month of persistent issues, it’s evident something is seriously wrong. Every time I log in I receive an error message stating “accounts unavailable” Upon contacting customer service at MECU, I was informed that my accounts are in good standing with no issues on their end. They created a ticket and escalated it to their in-house desktop techs, who unfortunately couldn’t resolve the issue. The problem was then passed on to the developers of the app who are still working to fix it. Apparently, similar issues have affected other customers, with resolutions typically within 48 hours. However mine has persisted for a month without any solution in sight. As a result I’m unable to access my accounts via the mobile app and desktop platform. I have resorted to using the telephone teller for account access, which is far from convenient. The entire point of having an app is convenience, but clearly, that concept was lost somewhere along the way. If I wanted to call in like it’s 1995, I wouldn’t have bothered downloading the app in the first place. This ongoing problem has been incredibly frustrating and severely impacts my ability to manage my finances conveniently. I hope the developers can address this issue promptly and restore full functionality to both the app and desktop platforms, as this ongoing inconvenience undermines the purpose of having these tools available. If this isn’t resolved soon, I will have no choice but to close my accounts and take my business elsewhere.

I’m only giving 1 star because zero stars isn’t an option. This is the absolute worst credit union/bank I have ever had the misfortune to use. My auto loan is through them, and I will be refinancing it to move it immediately. There is no way to pay a loan online or in app other than paying with a MECU account. There is no fuction for an external funds transfer. It won’t connect with other banks. They don’t accept Zelle for crying out loud - that should tell you enough right there. The only way for me to pay was to write a check to myself from my actual bank. Which they then proceeded to hold for over a week since it was a “new account”. I’m not writing a paper check to myself to mobile deposit each month just because MECU is stuck in the 1980s. The rep actually told me I could go in to a branch to make a deposit to be able to pay the loan every month. 0/10 would not recommend at all.