Intermountain Health

Let me first just express how grateful I am to my chart in epic for their ability to access so quick and readily. Being able to look for important documentation as well. Able to connect with important direct care staff is important. The app is not best explained in the simplest terms that it could be. I feel like Intermountain Health and MyChart could use someone such as myself to help teach and streamline the app to its potential. Only by my long use of this app while being hospitalized at an Intermountain Health facility. Show me all of the abilities of this app. The only downfall is that local Intermountain Health staff are not given a heads up on all of the potential uses of this amazing app.

I had an emergency I needed to be seeing for. I called to sep up appointment with my family doctor, she wasn’t available. A few minutes later a nurse called me to set up an appointment and I accidentally hung up on her right before setting up a same day appointment. I mowed my change to be seeing! :( Called back right away but someone else responded the phone. This person tried to send a message to the nurse that tried to help me to set up the appointment and she didn’t respond because she was busy helping other patient. Drove anyways all the way from Saratoga Springs to Provo anyway in case she called and the appointment was still available. She didn’t call, but it was right at the time of the appointment, so I said I am here in the area but I still need to drive to get to the hospital. She said 10 minutes is the ti e the wait otherwise the appointment is cancel. Went any way and got there at 4, so 9-10 after I had talked to the nurse the second time . I asked the front desk lady to please make an exception after I explained everything and she said no to exceptions. Then the front lady desk said that she could send a message to her manager. The manager never arrived. I left and went to the insta care in same building (2nd) floor and ask if they had a female provider and they responded that they couldn’t say answer that question, that only they can say they just have providers and that the wait was 40 minutes. It is SOOO DISAPPOINTING THAT I AM PAYING FOR ACCESS TO GOOD HEALTHCARE THAT ACTUALLY DOESN’T WORK WHEN YOU NEED IT THE MOST! NOT HAPPY WITH THE WAY I WAS TREATED JUST LIKE ONE MORE NUMBER! SÚPER UNPROFESSIONAL. HORRIBLE COSTUMER SERVICE!

I hate this. I can no longer message my doctor to ask questions or to request a refill. The app says we need to request refills from the pharmacy! But guess what? The pharmacy says I need to ask you to send my refills. I'm supposed to be sending my Dr pictures of my blood pressure readings from home. Please tell me how I'm supposed to be doing that now? Also, how wildly inconvenient does it need to be to pay past bills? I have to click so many links! Not to mention, your sign on screen is absolutely obnoxious!!! Why do I need to click login, just to log in??? Bring back the other one! Bring back the ability to view past vitals. That should be a tile along with medications. You guys should've sent out surveys to your patients to seek out their app needs before you even changed anything. The login is absolutely redundant. You've made it too complicated for us to be able to look at the graph of our vitals. I'm assuming many people want vitals history more accessible. And your past bills is just stupid. I don't understand how any of you, thought that was acceptable. This app is too complicated compared to the last one. Messaging your Dr should be able to be done using the messaging tile, but you can't. Do you have any idea how aggravating that is??? It doesn't make sense! Nothing about this is smooth!