App Profile: Pottery Barn

Ellen Tomato

Rating: 5/5

I have recently purchased a furniture and had to make a few changes after the order was placed and their customer service was very helpful. I like them having information about responsibly made items and many options made of natural materials.

Dirth86

Rating: 1/5

I’ve been a business trade member for 10+ years and have always loved pottery barn, I was very excited about their new “commercial sales department” and couldn’t wait specify PB for a retirement home community project I was working on. But it was a nightmare. Most of my vendors have a 10-12 week leed time, so when we placed the order 12 weeks out from substantial completetion, the only orders that haven’t arrived to our D&L warehouse were from pottery barn. Our delivery installer had to receive shipments from PB almost 3 months past due and schedule a second installation date with our client, and only half the order was ordered while the other half was back ordered and the customer service was rude, insensitive to the pressure of delivery schedules, budgets, and incapable of returning calls or picking up calls in a timely fashion. Pottery Barn won’t be specified again for a commercial project. Lesson learned. To top the cake, You will also accrue interest on undelivered items until they are shipped from their overseas vendors, who are completely unresponsive and careless. Beware…. And I told you so.

Pinkshopaholic

Rating: 3/5

I spent nearly 200$ on Christmas decor. My ornaments shipped separately from my stocking. I received my ornaments only to realize my stocking shipped separately. My email said the stocking shipped, but I never received tracking number. I tried to access it from the app, but it said it couldn’t load tracking. Reached out to support they said the stocking had delivered on 11/21. The tracking they sent said “delivered met customer” I never got it. Pottery barn said I needed to reach out to the shipping company to file a claim, bc they can’t process a refund unless a case is closed with the shipping company. Went to submit a claim for lost package and they said they can’t file one due to the restrictions of the sender, and said to reach out to pottery barn. Now I’m out 62$ and no one will help. I’m beyond upset cause the stocking now is out of stock. Thankfully I snagged one in store but I’m very disappointed and irritated that with all the money you pay people don’t handle the packages as well as they should,