Lemonaid Primary Care Complete

In having an iPhone and using the App Store for the past 15 years I’ve never taken the time to leave a review. This was the worst experience I’ve ever had any app or anything appointment related. Paid to have a zoom call with a doctor for something extremely important, waited for the date to come so I could get my blood work done, the time came and customer service said that the doctor did not exist on the app, spoke to the chat through the app, email, over the phone and zero people could help me with the appointment. Zero out of five stars terrible experience would never ever use this company ever

They give you the impression they’ll be easy to speak to and that they care, but then they don’t follow up, they send you a new user agreement (DONT MAKE MY MISTAKE, READ IT) that forces you into a year long minimum membership at $100/month after the first 30 days, they aren’t open on weekends and when I had a problem with a miscommunication between them and my pharmacy where they approved and then denied the same prescription, did not in any way make clear what was happening, and expected me to be able to clear it up on my own, they claim no refunds are allowed. They expect you to do most of the work while they collect your money. This service used to be amazing, it’s now a cash grab. If you don’t cancel in the first 30 days (including the weekends they aren’t open for) and you decide to cancel, they’ll charge you for that 2nd month, as well as a 300 DOLLAR early cancellation fee. Save yourself $500 or even better yet, the first $100, and run to a doctor that will take longer, but won’t charge you your ability to live in a matter of months.

My General and Front Desk channel turn black when I try to use them. So I am unable to communicate like I’d like too.