Transit GO Ticket

Visiting seattle and wanted to hop on the bus and go downtown. Downloaded this app, used my Apple ID. Then opening the app i had to go thru a series of screens determining what ticket i want to buy for what transit system (meanwhile the bus is coming and im rushing to make the selection) I figured with my Apple ID it would have all of my payment information and billing saved. It did not. So I tried to copy my payment information from my password manager, however, it does not allow copy and pasting, so I have to manually enter every digit of my payment and contact information, which is already accessible via Apple ID. Once I finally added that to the app, it was still sending me to the local store to buy a ticket with cash. Back to settings, changed payment method to credit card, went back through ticket selection to purchase flow, clicked buy now. Had to re-enter my CVC??? (Back to password manager app), manually enter in, then finally have a ticket. Missed the bus. As a UX and product design expert I’d like to offer a bit of help for your devs to make the world a better place. Here’s the expected user flow: 1. Download app. 2. Log in with ID (apple google whatever). 3. Scan barcode at bus stop > it loads ticket in app. 4. Pay using digital wallet (apple google pay). Done. OR - an even simpler product experience: 1. Pay using digital wallet at front of bus. Done.

Worked pretty good until the day I was at a stop and needed to go downtown. Stupid streetcar doesn’t show up when it should so I have to take the bus instead or wait 10 more minutes. Well already bought the streetcar ticket (you have to be ready to board) so now I buy the bus ticket as well. Happened to me twice. Finally ordered the orca card as we are staying a couple of months. Now it doesn’t matter who shows up bus or streetcar. Also I barely made it on a Sound transit bus at the Federal Way station. Tried to use this app with a transfer ticket as I just got off another bus. Luckily the driver was nice to us and explained it’s two different systems and let us on anyway. It can be confusing to a newcomer so once again the orca card will be fine to use on Sound Transit. This app works for a visit to Seattle. Just be aware of what you are boarding- Sound or Metro. You will need something else if it’s Sound, this app won’t work.

I used this app on my first time out using public transportation. It activated as expected without any issues. However, there could be better improvements done about the interface and navigation/activation speed. Both the metro bus driver and fare enforcer on the Link train did not hassle me with issues or questioning squints, they gave it a quick glance and acknowledged it with a nod (beginners luck?). All in all, a very useful tool that seems to successfully improve through each update since release. Very great and highly recommend!