Seattle Yellow Cab.

March 14, 2025 booked via online app for a ride twice and both were cancelled after I waited over 1.5 hours. I called and got the rudest driver who immediately stated he didn’t want to drive me. Then chastised me for not having a car. My car is getting repaired. Yellow Cab withdrew money from my account prior to my cab arriving. When I inquire if my trip would be paid for by the withdrawal made some 45 minute’s previously. Cab driver, Ali, drove off the road to the shoulder and stopped. He demanded I pay by cash/card. I had cash in my hand and showed him it. I don’t know if I will ever get the money they took from bank but I put stop payment already. I tried for over 8 hours to call every number available to file a complaint against angry driver’s treatment of an elderly female. Couldn’t get any response. Tried to delete my account and it wouldn’t respond on the website. I had similar problems booking on this application three weeks ago. I don’t think their problems are just a “one bad day” occurrence.

My sister-in-law was visiting and needed to leave our house in Fremont for the airport at 4:15 this morning (ouch!) so she wanted to pre-book her ride. Lyft told her it would cost $100. Uber said it would be about $80. I was preparing to get up early and take her, but then the Seattle Yellow Cab app gave an estimate of $60-$62. So of course she chose that, and then we were all annoyed because when she clicked “confirm” it said it had put a hold on her card of $80, so it seemed like bait-and-switch. But then the actual metered price came out to only $53! She said the driver was kind and courteous and showed up 10 minutes early, and all went well, and she would definitely use them again. 💛

I am leaving Seattle after a two-week stay. I used the app going to and from the airport, and it was so easy to use. It let me track where the cab was as it came to me, and made paying cashless easy. The drivers were courteous and helpful.