App Profile: EōS Fitness

Chellefish81

Rating: 4/5

I would give this app a 5 star rating except it seems so have a glitch in the system that can make it miss recording workouts and check ins at the desk. It can be very annoying to miss those check ins when you have joined a Challenge. I love the up to date class schedule it even tells you if some one is subbing for your class and who that sub is. I really like the idea of the challenges if the recording was more accurate. I really like I can use my phone to check since I don’t always drive to the gym. I would love to have a nutrition tracker built in the app that would subtract out the calories burned in my workout. Also being able to set up alert like reminders to drink water would be super cool.

orangefuzzyball

Rating: 1/5

Yes this is a very cheap gym but be careful, they make their money. The phone app deceptively lists being able to adjust your membership via your account settings which then takes you to some separate webpage where you jump through hoops to cancel your 9.99 a month membership. Took me nearly 2 hours which is not worth the savings of using a different gym. But still months later I get a bunch of frantic calls about a past due balance and no credit card being on file. I didn’t manually remove my card it was likely wiped when I canceled my membership. The number I was provided wouldn’t link to any customer support so I went to the gym to just talk to an actual person about what was going on. I showed the assistant manager the link on the app that I used to cancel my membership and they denied ever seeing that on the app before and insisted my membership was still active and that I had to pay a 50 dollar fee for the two months since I had canceled and a “discontinuation” fee. In short do not trust this app to do anything with your account settings it’s clearly meant to honeytrap you into the situation I found myself in. Make sure you just go and sit in front of the reps and maybe notarize a print out saying you cancelled your membership. And really shame on the devs for putting their efforts into a scammy app

Helton76

Rating: 1/5

I would like to cancel my personal training membership and get a full refund. I have nothing but issues from day one. I had a try out appointment which no one could find on the system, I was matched with a trainer who happened to be standing by. I had maybe 3 sessions with him and then he quit. He advised someone would contact me and no one ever did. By the way, his idea of a workout program was a text message with a few exercises. When I approached the desk last week and complained I was set up with another trainer who was really nice and set me up with back to back sessions today. I showed up at the appointment time and was advised he was double booked. This is simply unacceptable and shows how poorly run this place is. I can’t get a workout in because the place is packed and overcrowded. When I set up a personal training session I can’t get a coach. I am not getting the service I am paying for and want to cancel and get my money back. I can get better support from an app… Oddly enough I tried to send feedback through the EOS app and it is come an epee saying try again later….