App Profile: Bunq

Android / Games / Puzzles

bunq

Installs:

Rating:

4.29

Total Reviews:

893

Top Countries:

NL, DE, FR

< $5k

/mo

60k

/mo

Reviews: What People Think About bunq

Adrenakq

Rating: 5/5

I can never go back to a traditional bank anymore. It’s way ahead and much more efficient. They do weird things with the app design sometimes. And there’s an overly annoying push to all the tree things, I appreciate it but don’t fill my bank app with it it’s a bank and that should be the main focus first and foremost, but now most of the banking features are in one tab and there’s a whole bunch of other stuff I don’t care about or use that take up 70% of the app. You can easily ignore them but I wish they went back to focusing on being a great bank and to better.

RebelCon85

Rating: 2/5

I got my bunq account about two months ago (despite a warning from a friend that their customer service is terrible). The UX is really confusing (it wasn’t clear if I’d opened an account or not until like a day later). And I thought/assumed in opening an account they’d send me a card, and when I went to the “Help” forum it said that you could expect it to take 3+ weeks to get your card, so I assumed that I would get the card information then. I’m part because it said “to check on a card (or whatever), go to ‘Cards’” and when I did there was no card there but also no option to order one. Well here I am two months later with no card, so I go back into bunq and somehow manage to click on some button that takes me to an “order a card” option (that definitely wasn’t on that screen before), so I guess now I’m going to have to wait another 3 weeks to get my bank card?? And let’s be real: there are still a substantial amount of fees for international transfers (I mean really, there may be countries where you can live on $500 a month but the Netherlands is DEFINITELY not one of them, at least not in Amsterdam. I mean that amount is a gimmick, not a deal.) …but seriously, get better UX (and/or tutorials and/or nurturing sequences).

PRotegeRissy

Rating: 1/5

I’ve been using Bunq for a year now and mostly love the service. However, I’m currently locked out of the app and haven’t heard from customer support in 3 days. Every now and then, the Bunq app will force a complete log out and use SMS authentication to allow you back into the app. For me, that SMS never delivers. The problem is, besides their email channel, all customer support flows through the logged in state of the app. Even the “SOS” phone number that was introduced just takes a recording of your issue, and says that you will receive a response in the app. While I was able to get help within a few hours the first time around, I’ve not been locked out of my account for 3 days with no response from customer support. I’m very lucky that I paid my rent the day before this happened. In short, if something goes wrong and you are unable to log in, there is no channel that will quickly put you in touch with a human being to talk to. I’ve also heard that Bunq has a very toxic work environment, so I wouldn’t be surprised if their customer support team is short staffed anyway.

About bunq

Say hello to bunq – the mobile bank that's there for you at every new chapter of your life! Whether exploring new countries, building your dream business, or managing a growing family, bunq helps you save, spend, budget, and invest effortlessly. Open your account in just 5 minutes and start your 30-day free trial today.

Our Plans

bunq Free - €0/month
Get started with essential banking.

• 3 Bank Accounts to get you started
• Instant Payments and real-time notifications
• 1 Virtual Card with Apple Pay support
• Scheduled Payments and AutoAccept for requests
• Withdraw cash at ATMs (€2.99/withdrawal)
• Earn 3.01% interest on USD/GBP savings
• Invest in stocks with ease
• Buy and sell cryptocurrencies in the EEA.
• €1,000 ZeroFX for foreign payments
• Save on products and services with bunq Deals
• Pocket money: stress-free, automated allowance for your child
• Empower your child to save with smart saving features
• Plant a tree for every €1,000 spent

Business features:
• Tap to Pay
• Save on products and services with bunq Deals
• Integration with 50+ bookkeeping tools

bunq Core - €3.99/month
A bank account for everyday use.

All bunq Free benefits, plus:
• 5 Bank Accounts for your everyday needs
• Open and manage up to 4 Child Accounts
• 1 physical card included
• Personalize your physical card to make it uniquely yours
• Shared account access for joint management
• Add loyalty cards for quick access
• Earn points with bunq Points and redeem rewards
• Unlimited ZeroFX
• 24/7 SOS Hotline for emergencies

Business features:
• Director access
• Shared account access
• 100 free transactions/year
• Bookkeeping integrations

bunq Pro - €9.99/month
The bank account that makes budgeting easy.

All bunq Core benefits, plus:
• 25 Bank Accounts for effortless budgeting
• 3 physical cards and 25 Virtual Cards included
• Personalize physical cards to make them uniquely yours
• Personalized budgeting insights and payment sorter
• 5 Free foreign currency payments/month
• Secondary PIN for multiple accounts on one card
• Plant a tree for every €250 spent
• 20% Discount on stock trading fees
• Free for students

Business features:
• Add up to 3 employees
• Employee Cards (debit or credit) and Tap to Pay access
• 250 free transactions/year
• AutoVAT

bunq Elite - €18.99/month
The account for your international lifestyle.

All bunq Pro benefits, plus:
• Worldwide travel insurance
• 10 Free foreign currency payments/month
• Double bunq Points for even better rewards
• 8GB worldwide data
• Plant a tree for every €100 spent
• 50% Discount on stock trading fees

Your Security = Our Priority
Boost your bank security with two-factor authentication for online payments, Face & TouchID and 100% control of your cards in the app.

Your Deposits = Fully Protected
Your money is insured up to €100,000 by the Dutch Deposit Guarantee Scheme (DGS).

Invest in the bunq app through our partners. Investing involves risks, including potential loss. bunq does not provide trading advice. Manage your investments at your own risk.

bunq is authorized by the Dutch Central Bank (DNB). Our US office resides at 401 Park Ave S. New York, NY 10016, USA.

File size: 337566720

Launched countries: NL

Minimum OS version: 15.0

Release Date: 1490969046000

Published by bunq

Website url: https://www.bunq.com

Publisher country: Netherlands

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