UBA Mobile Banking

While the app is okay and all. I had a situation (I’m using iPhone) where I was randomly logged out and i couldn’t log back in without my password. I didn’t know my password unfortunately because I got used to biometrics (Face ID login). So my option was to reset password but i couldn’t do that without a secure pass so i had to go all the way to the bank just to access my account. It’ll have been nice if they conveyed stuffs like that to me when I registered. I needed the money in my account that day I had to borrow from a friend. Asides that they’re ok I’ve been using them for months without problem since then.

I don’t know what’s going on with my mobile banking app , it’s been 48hrs now and I’ve been trying to send money to another account but it’s not bringing that option . When ever I click on other banks it comes up with a blank page .. I’ve been trying many times but it’s doing the same thing . I tried reaching out to the customer service but it’s not active . The numbers I dialed are not going through . Please I’m s student and I really need to do transactions, help me on this because it’s getting too long .

Hello my name is Dr. Ayodabo Esuola and I have been banking with you since 2001. I live in USA and I’m not allowed roaming for unknown reasons. So I couldn’t use your online application because the account was opened with my Nigerian phone number. I usually use Ojodu branch since I live in Magodo PH1. Two week ago, I needed a fixed deposit account, and to change my account phone number to the USA number. . Eventually someone introduced me to Zenith Bank manager who can to my house in person to get me and my wife registered I left the UBA branch in anger after waiting for more than 3 hours. I’m of the opinion that you don’t want to hire professionals because of the high pay. But it’s a sorry sight to see the level people you hired. It’s a shame Regards, Ayodabo Esuola