App Profile: Carbon: Mobile Banking & Loans

Android / Games / Puzzles
Carbon: Mobile Banking & Loans
Installs:
Rating:
4.50
Total Reviews:
8.12k
Top Countries:
NG, US, GH
< $5k
/mo
20k
/mo
Reviews: What People Think About Carbon: Mobile Banking & Loans
Dan_Kellz
Rating: 1/5
Why is there no direct way to reach you guys in Nigeria? I checked your Ghana website, and I could see there&#39;s a customer care phone number. In Nigeria, only WhatsApp chat and in-app support - not even a direct email. This isn&#39;t nice. I currently have an issue after making a purchase with my carbon card. For almost a month now, I&#39;ve been using WhatsApp and in-app support features, and all you keep saying is that I should provide a declined receipt when there was none for the transaction. I also used the card of a different bank at the time of that failed transaction, and they refunded my money a long time ago without asking for any declined receipt. For almost a month now, no solution - a ₦50,000 transaction. You guys need to invest in your customer care service in Nigeria. Not having any direct access to your customer care is terrible. At least I know I will never use your card for any transactions whatsoever with the treatment I&#39;ve received so far. Fix up. Thanks.
therealmomis
Rating: 2/5
I’ve been enjoying carbon, not until I find it difficult to log into my account. Actually I Mistakenly pressed on forget pin while trying to use Face ID . I was told to enter my phone number and pin which I did . I expected the OTP to pop in my inbox . After several attempts over 24 hours I did not get any OTP. I sent a mail concerning that, yet still same result . I was told to check my line maybe it’s on DND which might be be cause of me not getting the OTP . But yet it’s the same thing . Till now I couldn’t log in to the app. And I’ve been stranded for days . Because I did not have access to my account to make any transaction.
Bobbybrown007
Rating: 4/5
I should have given you a five star rating but I’m not satisfied with the way you reduce your loan amount every time I make a repayment. Your system is supposed to be designed to increase the loan limit if repayment is made and if a customer is never late on payment, but instead it’s keeps reducing. I have been on this app since Feb 2020 at a point my limit got to 50k but after that reduced to 30k and it kept on reducing without any issues on my account. Have never been late on a payment. I recently paid back in full my payment which was supposed to be due next year February hoping to get a higher loan only to be awarded with 4K It’s not speaking well of your app. I use other app and I know how the limit works and keeps growing with each repayment made. The issue is if you don’t apply for that 4K a new loan won’t be available it’s not ok I applied for loan to get a good amount not 4K or 10k like you approve. Have written to your customer service but nothing has been done on it and I’m also sure some of your customers are not happy with that as well Please work on it to have better customer service and clients too.
About Carbon: Mobile Banking & Loans
Total control of your finances is possible! Meet Carbon, a credit-led pan-African digital bank, your all-in-one app for easy money management.
Track and simplify your personal finances with our easy spending and payment options.
Say goodbye to hidden bank charges, long queues, and endless paperwork.

Carbon’s digital banking services are designed to change the way you bank, pay, spend, and earn.

Change the way you Earn with Carbon
With Carbon, your money is always working for you. Save smart and earn more with up to 15.5% interest per annum on your savings.

Change the way you achieve your goals
We’ve made loans easily accessible to you to help you reach your goals and stay in control.
*What you need to know about our loans;
•Loan amounts range between ₦2,500 to ₦1,000,000 with repayment periods from 61 days to 12 months at monthly interest rates that range from 4.5% to 30%
•Repayment periods range from 61 days to 365 days with Annual Percentage Rates (APRs) from 5% - 36%. No processing costs. Late repayment fees apply.
•No collateral or guarantor necessary
•No hidden fees
•You unlock higher loan amounts by repaying early and carrying out other transactions on the app.
•Representative example: Loan amount of ₦1,000,000 borrowed for 12 months. Monthly Interest Rate: 4.5%. Total amount payable: ₦1,540,000.
•0.03333% per day late fee

Change the way you Pay with Carbon
Say hello to Carbon Zero, our Buy Now Pay Later product. Spread payments for any purchase with your Carbon debit card into four installments for anything you love and pay over four interest-free installments.

You’re always in control
The Carbon debit card is your passport to financial freedom and security. Freeze your card temporarily or permanently, cancel or deactivate your card, reset your card pin, set recurring transactions, and customize the names of your saved beneficiaries, all in your Carbon app.

Safe and secure banking
Deposits are NDIC insured. Carbon Microfinance Bank is licensed and regulated by the Central Bank of Nigeria with the RC number: 1642222.

Carbon products include:
Carbon savings
Carbon loans
Carbon Zero
Carbon debit cards
Carbon SME loans

Join over 3 million customers who trust Carbon to save, spend, and manage their finances on the go. Start banking with Carbon today.

Instant loans whenever you need them.
We’ve made loans easily accessible to you to help you reach your goals and stay in control. Unlock higher loan amounts by repaying early and carrying out other transactions on the app. Who needs cash when you’ve got a Carbon debit card #PinkPassport. Spend and earn in one place with Carbon. Enjoy 1% cashback monthly on every card (POS) transaction. Terms and conditions apply.

Here’s why you’ll love Carbon:
Your Carbon bank account allows you to do more than store money. Instead of fees, we give you 1% of your account balance every month. Enjoy free transfers, zero maintenance fees, and instant loans of up to 1 million.

Instant Loans are available 24/7
We’ve made access to credit easy and simple. Get the best loans in Nigeria with our secure bank loans. Available 24/7, no collateral or guarantor necessary.

No hidden fees ever
You can bank on our transparency. Carbon gives you a clear breakdown of your transactions.

Real-time alerts
Where your money goes doesn't have to be a mystery. Receive instant notifications for every incoming and outgoing transaction.

Fast, simple, and secure payments
Transact in seconds, send and receive instant bank transfers, and enjoy instant reversals on failed transactions.

Reliable customer support
Focus on having fun. We’ve got an amazing team of customer service for urgent queries, so we’re always here. You can always reach us to raise queries or learn more about our services via our different support channels. We’d love to hear from you!
Change the way you Spend with Carbon
File size: 173680640
Launched countries: USAUCACNFRDEGBITJPKRRUDZAOARATAZBBBYBEBMBRBGCLCOCRHRCZDKDOECEGSVFIGHGRGTHKHUINIDIEILKZKEKWLBLTLUMOMGMYMXNLNZNGNOOMPKPAPEPHPLPTQAROSASGSKSIZAESLKSECHTWTHTNTRUAAEUYUZVEVNBOKHEELVNIPYMZYEBHCYMTBJBFCGJOLAMLSNTZUGZW
Minimum OS version: 13.0
Release Date: 1580637276000
Published by Carbon Finance and Investments Limited
Website url:
Publisher country: Nigeria
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