Inogen Connect Portable Oxygen

Very useful app thats helps checking the oxygen flow of my device, purchase accessories from patient portal and check my heart rate from apple watch all at one place.

I’ve found the app to be extremely unreliable and, for the most part, not very useful. Connection is spotty at best, which makes even the basic functions frustrating to use. The one feature I consistently rely on is checking the battery level of my Rove 6, since I usually keep it tucked away in a backpack. Beyond that, there really isn’t much the app brings to the table. What would make a big difference is if the app actually allowed control over the device itself. The ability to power the machine on or off remotely or adjust the flow rate through the app would add real value and convenience. As it stands, though, the app feels more like an afterthought than a fully developed companion tool. It has potential, but without meaningful functionality or reliable connectivity, it’s hard to see the point of keeping it installed. Right now, it feels like wasted space on my phone rather than a useful extension of the device.

Purchased portable oxygen concentrator directly from Inogen 2 years ago. Downloaded original app upon purchase and it has always functioned well. Really like the product; however, their customer service is the worst I have ever experienced. Downloaded new app to my Apple devices on Monday 2/12. Cannot get past opening page, asks me to confirm my date of birth and last name, which I do, then when I hit confirm, a circle of dots spends around for a couple minutes and ultimately returns me to the same start page. I can no longer even access content on original application. Called Inogen on Monday and again on Friday. 15 minutes on hold each time without anyone answering. I have always experienced delays in the past with Inogen, but none this bad. You would think if they know of a programming defect they could notify us by email (as they did when notifying us last week of the new application release). This app is not for some entertaining game, it services a medical device which for most of us is necessary to insure continued health and avoid serious medical complications. Inogen needs to get its act together