HPN & SHL

The app and website are both terrible, and the insurance is too. I regret choosing them, as I have heard nothing but bad things about them for years. Opening the app and the website is extremely slow. I was talking to your rep and she wanted me to open something and I had to sit and wait five minutes while the screen loaded, every single time. The provider list is constantly down today. It’s down on the website and the app telling me they can’t pull it up for my plan right now. Please call the number on my card. What is this the 1900s? They won’t allow us to use the best health options. Why would I expect them to have a modern app or website. They’re probably still use rotary phones in their offices. And do not tell me to call the number on my card. I don’t have time for that and they can’t really ever answer my questions anyway again this is not the 1900s I should not have to call.

I am an active member, not a new user. Last week I was able to log in, but the payment option was broken — you click on “Make a payment” and nothing happens. This week I can’t even get into my account because the app blocks my access. This is absolutely unacceptable for an insurance company. I have to pay my premium, and instead I am forced to waste time struggling with your broken system. This app is a circus and the worst I’ve ever used.

My wife and I are both experiencing the issue of being unable to load our HCP cards to Apple Wallet. There’s a button on the app to dl the cards and nothing happens. Deleted and reinstalled the app and it still doesn’t function properly.