Hello Alfred

As a Related resident in San Francisco, Hello Alfred is offered as an amenity in our building. My main complaint is that the vendors they use are not consistent in quality and customer service couldn’t care less. We previously used handy services which were AMAZING! But - I’m now doubtful I’ll ever use Alfred again after multiple home cleaning fiascos. Over a span of 4 months for a bi-weekly service, we’ve had our cleaning skipped entirely, have had a room skipped for what is supposed to be a 2 bedroom/2 bathroom service - and have been incorrectly charged for one-time service add-ons. If customer service wasn’t so difficult to reach, and these issues were remedied quicker, I wouldn’t be complaining. I understand mistakes are made. They’re closed on weekends, and my home cleaning is scheduled for Fridays. I’ve gone 5 days without a response on these issues… all as they happily charge my credit card. There is no emergency phone number to reach them in case of service issues. You’re just stuck, waiting for a chat response on their app from employees who rarely ever seem to be working.

I live in a building where this service is offered. I have yet to have an experience with them that makes me want to continue. They are also closed on weekends. So, What’s the point... The very 1st time I contacted them for a service they took so long that even my leasing agent recommended I use task rabbit. And i did! I decided to give them another chance when I needed assistance putting some furniture together, and the same thing.... they take hours or sometimes days to give you simple “yes or no” answers. The last straw I contacted them a week in advance for moving services and the same ongoing problem with the response time. I didn’t get a solid confirmation until the day before the move. It left me feeling uneasy and stressed the whole week. To add to that the movers they got me were booked for 3.5 hrs and they charged me for 4. Stating that since it’s by the house they had to do 4 hours, but why not 3? It’s also not hard to do half time, i charge by the hour for my work and never round it off. It makes zero sense. To be honest I could have facilitated it all much quicker and not be over charge. You guys have ALOT of kinks to works out if you ever want me to use this service again!

I moved in to a new apartment on Friday and “Hello Alfred”’s Mo was there to let in the cable and WiFi installer, let in the new TV set up team, let in the land line installer, and let in the handyman to re-assemble my desk once it was moved. Thanks to Mo everyone got in when they needed to and cable, WiFi, TV and desk were up and running by the end of the move. In addition, Mo provided some home organization assistance for the master bedroom, master closet, and master bathroom that enabled me to get a good night’s sleep after a very long move in day. Thanks again to Mo and Hello Alfred for making move in day a super success!!! I would not have had a smooth move in without Hello Alfred!!! I am sold on the outstanding value and service and have already issued some new requests for my first official service this coming Wednesday!