Gesa Digital Banking

In 74 years I’ve only had five different banking relationships. I had my previous relationship for over 30 years. Over time, that financial institution began to go in a direction that was different from what I wanted. I felt it was time for a change and I settled on Gesa as my choice for the future. It now has been over three years since I made the move. I have also moved my business banking account to Gesa as well. To say that I have never been happier is a gross understatement. The staff at Gesa bend over backwards to make sure that they satisfy all of your banking needs. In the three years since our relationship was established,I have referred over a dozen friends and relatives to Gesa. I have never heard anything but praise from them regarding the service that they have received. If it’s time for you to make a change in your banking relationship, I would urge you to put Gesa at the top of your list! Believe me, you won’t be sorry! I certainly wasn’t!!

I have been a member of Inspirus Credit Union/Washington School Employee’s Credit Union since 1975. Consequently I have been through multiple acquisitions and management changes and I can say without a doubt that the Gesa takeover has been the absolute worst. I have had problems with the bill pay function that were never an issue with Inspirus,the mobile app can never remember my bio identification, when I sign in using my password, Gesa still goes through a five item verification sequence. I will be closing this account within the next six weeks. I’m very sad to have to do this because I’ve always enjoyed working with Inspirus and it’s predecessors but I can not deal with Gesa’s ineptitude. As I told one of the customer service representatives during one of my many calls ‘When you no longer have trust in the people who control your money, you must make changes.’ Miss you Inspirus.

My wife and Inspirus Credit Union in 1970. I married into the account in 1989. Through car loans, over seas banking and trust accounts I have always found Inspirus available and worthy of the idea that it was owned by us. In November it merged with Gesa. RUN don’t walk to get out of the mess as soon as possible. When the credit unions combined they transposed my passwords. I have called numerous times in the last three weeks trying to resolve this as well as issues with debit cards sent with no reasonable way of understanding which accounts they went to. The average wait time to get to a human was over an hours. Three weeks ago I was promised a call by a “branch” to resolve being locked out of one of my accounts. Two weeks ago I was again promised a call back on priority status and even given a case number and no call back. Yesterday I called again and waited for an hour and a half before reaching the call center ( which must be in the basement of a Walmart) and was told that their system was being “routinely updated” in the middle of the work day oh and why don’t you call back. So now I’m still waiting for a priority call. I have left out names as I think this rot is from the top and I don’t need to drag hapless employees through the mud here. I will say this... as complicated as it will be; I will extract myself from this Gesa mess as soon as I can. It may be six months but they will lose a customer who has been with them over 50 years. Disgusting service.