Peak Credit Union

When I needed a new bank in the late 90s, my credit was really bad, but they took a chance on me way back when it was wood products credit union because I had a family member who worked in the logging industry over the years they have steadily kept taking a chance on me and encouraging me and showing me how to build my credit score. I am also so thankful. For Shawna, the bank manager and all the other employees who have guided me I look forward to going to now Peak credit union. Knowing I’m gonna get top-notch service from any employee there.

I’m a previous twin star banker that has been forced to switch to Peak. Customer support has been really helpful when I need. However, the way that the transaction show up on the app is quite frustrating. I really hate that you have to click into every single transaction to figure out the title or place the transaction was made from. Seeing “withdrawal” as the main part of the transaction line isn’t helpful for me. I would rather see a negative for something that came out in a positive with a different color for deposits. I really wish I had my twin Star app again because it was very user-friendly. Probably would be better in my opinion, if they change the way, the transaction line showed up on the app.

The app works, so I'll give them that, but not being able to adjust the font size is a serious problem. They chose a GIANT font for account names and totals-so I lost any privacy I might have had when looking at my account balances in public or at home when I don't want others to see them. Without my glasses I can read the numbers on my little iphone from 10 feet away. Literally. I tested it. That alone is disappointing, but there's more. It takes two clicks to get to the list of accounts from the home page. When I log on, it's generally to see my balances then make decisions and take an action, thoughtfully with my numbers at-hand. Now, I get an extra step in the process. That's aggravating. My last frustration is the bright, cheery, daycare center feel of the app. I lost some trust that they're going to take my money and my financial concerns seriously in the future after I saw that. I thought the merger was going to give my old credit union (Northwest) a new level of service...but now?