WSECU

Kinda makes me sad to see the rating so low I’ve been a WSECU members for almost 10 years now and I’ve really enjoyed the app? It’s simple, direct, no frills, not too many service options to choose from or get confused by and doesn’t require a headache of a sign in process. The only thing I truly miss from the older version was the Balance Quick Check feature that was sooo helpful (please bring it back lol). Maybe I’m just a low-maintenance member but I’ve really enjoyed the app and whatever issues I’ve had the customer service has always been able to help well!!!

I’m so frustrated with this new app. I never had any problems with the old one, but last week after depositing three checks in a row I tried to deposit a fourth and after entering all the info and taking the photos, the app told me mobile deposit was not available for my account and to call the 800 number. I’m an independent contractor and am paid by check. This is the #1 thing I use mobile banking for. It continues to give me the same message for several days. I went into my branch and they couldn’t solve it. Today I spent 39 minutes calling the 800 number and deleting and reinstalling the app and eventually they deleted me and reinstalled me from their end and it seems to work now but only after a serious amount of frustration. So now it’s January 2026 and I’m having the EXACT SAME ISSUE again. THEY HAVE NOT FIXED IT. I deposited two checks in a row and on the third one the app said mobile deposit was not available for this account and to call the 800 number. I deleted and reinstalled the app. No good. Guess I have to call again and waste more time.

I never write reviews but this app is so awful, it’s finally gotten me to write one. I don’t understand the push to move to this app when it was not ready to be released. The visibility is poor and navigating to other pages is difficult for no reason. It is not user friendly and navigating is not based on common sense, you just have to keep clicking on things until you eventually get to the right page. There are constant bugs, that they claim to have fixed but everyone is still having issues with. The biggest for me is that it won’t let me do mobile deposit. They said that this bug was fixed but it is still an issue and I keep getting error messages saying that mobile deposit is not available. Sometimes I can get it to work, other times I’ll just keep getting the error message. That should not be a regular occurrence, but it is. The closest branch to me is across town, making it difficult to deposit in-person and this is now messing with my ability to pay my bills. I never had a problem with the other app so why force everyone to move to such a terrible platform when there wasn’t anything wrong with the old one? I really hope they take everyone’s feedback and spend some time to improve all of these issues, otherwise I may be moving to a different bank.