Earthmover Credit Union Mobile

I’ve had this bank since I had my very first job at 17. Back then, it seemed to have very accurate information. It would let me know the correct amount I owe on my cc. It would let me know if I had any overdrafts or anything of that matter. But lately it hasn’t been telling me anything. Plus, I can’t Zelle out of this mobile banking app. Which is a huge use in my life. I’ve looked everywhere for Zelle to be on the app. And I cannot seem to find a way to transfer money to someone else’s account. Every time I click on external transfers, I get taken to an error message. The app always has glitches too. Even when login, it’s never a swift process. I heavily rely on the Zelle app itself, but with it being taken away in march of 2025, I now need to find another bank that allows Zelle.

I appreciate the app being available and what it is for a smaller local credit union, but why is it down so often? Multiple times a week when I go to log in I get that “call 1-800” pop up and I have to wait a few hours or until the next day just to view my own bank account info. It’s very frustrating at times. AND every time it happens it turns off my Face ID setting so whenever I get back in I have to go turn it back on, multiple times a week. If it just signed me in normal every time I want to sign in, it would be a 5 star app.

I have tried several times to log in and get nowhere. It tells me of a new app and I can get no farther. What happened to the old method where you gave your user name and password. I am ready to close the accounts and bank elsewhere.