NuMark Credit Union

Literally so stressing to make a payment. I’ve called twice already about the information they have on file not being correct. Every-time the app has issues I need to reset my password. In order to reset my password I need to verify my ID. Can’t verify my id if the information they have on file is wrong. Such a mind trip every-time, worst experience ever with any bank.

Since I now live in Florida and don’t go on the site on a regular basis I was unaware that this was happening. I have since found out all my emails from NuMark went to junk file. I would have give it a higher score if not for the clerk that called me back with a bad attitude when I said it would have been nice if I would have gotten some kind of notice that this was happening. His response was you would have known if you read your emails..

Overall the app is wonderful. To get five stars and make your customers very happy, it would be great to be able to check off the things that you have recorded in your checkbook. For example, if I check off something in my checkbook, it would be nice to touch the entry in the app and have it change color so that I know I’ve already seen it. This simply allows me to know where I left off.