DrChrono OnPatient Portal

I have had to change my password about five or six times now. The login page is extremely buggy but the worst thing is I can't see what I'm typing, even retroactively. This is beyond frustrating. Also the app does not let me mark any messages as read so my little envelope says I have seven messages waiting for me; I've seen all of them. This also affects the health apps folder on my phone's screen because it doesn't differentiate and tell me which app has messages until I open the folder. In my profile it lists the prescription prescriptions I'm on with a big red "Warning!" at the upper left that there are interactions but when I click "View" it returns a page saying "invalid drug identification" for each RX. I would drive across town for an in person appointment rather than have to deal with this app and portal.

This is App is sooooo bad. My new doctor’s medical practice uses this App for test results and direct communication with their medical team. First, the app sorts test results with oldest results first, so after a year I have to spend 10 minutes swiping down through my old test results in order to see my recent test results, which are at the bottom of the list. There is no way to resort them with recent test results first. Such a poorly designed user experience. Second, although I compose communications to the medical team in organized paragraph form, once sent, they appear as one long run-on paragraph. This week, although I’m still logged in to the app, it has lost all of my information. No messages, test results, appointment, billing or any of my information is there - completely wiped out. I called customer service and got a voice prompt saying customer service voicemail has been disabled and I should message customer service on the app. That customer service communication option on the app has also been disabled. Therefore, there is no way to reach customer service. This app is complete garbage.

Appointments and Messaging are the only reasons to use this app. As a user, I have zero control over my profile. What poor design. I have OTHER doctors and OTHER medications that I cannot add. I can’t add any immunizations either. Billing is empty but I’m definitely getting charged. I can’t even change the card on file or see any billing history. I feel like this app was created just to say “we have an app!”