DHL eCom UK

I am beyond frustrated with this company! My parcel was supposed to be delivered on Monday, and it’s now Saturday– 6 DAYS LATE – and still nothing! To make matters worse, trying to get any help is a complete nightmare. Every time I contact customer service, I’m stuck dealing with an **automated system** that goes around in circles, refusing to connect me to a real person. I’ve wasted hours trying to get an update, and all I get are vague automated responses and no real information. It’s as if the company couldn’t care less about actually helping their customers. Where is my parcel? Why is there no way to speak to a human being? This level of service is unacceptable, Save yourself the headache and avoid this company at all costs if you want your items delivered on time or expect any sort of real customer support.

I’ve tried to use this App many times and it never recognises the shipping reference numbers provided in DHL text messages. I tried deleting my App profile and re-registering but it didn’t make any difference. This App is a complete waste of time because it doesn’t track domestic parcels even though DHL text messages provide the tracking reference details. The only successful way to track a parcel is by using the website link included in a DHL text message because this App fails every time. You need to correct this App to enable the tracking of all categories of parcels for the recipient. If I could give zero stars I would.

Friday before the summer bank holiday I stayed in for a scheduled delivery until DHL advised that the driver had failed to get access. Yeah, right the doorbell works. Monday after the bank holiday the consignment was still at the depot and this is the verbatim response to my enquiry: 'Apologies due to high volumes driver did not have the room on his van and we have no resources available to deliver. Forwarded warehouse to arrange delivery tomorrow'. Customer steps back in amazement and ad-libs 'You're gonna need a bigger van'. OK today they had a lot of parcels which is good because in business volume is supposed to promote economy of scale but DHL say 'oh, flip, we've run out of resources! If only people wouldn't send so many parcels we wouldn't be in this predicament'. They now propose delivery on Tuesday when I'm out at work.