Defined Fitness LLC

Defined has needed an app update for years! The interface is clean and the class finder is super helpful.

We were assigned random email addresses by Defined. No wonder many of us didn't receive the email invitation to download the app. Took 15 minutes to get into the app to access the barcode with the assistance of a club associate. I was finally advised to use an obvious and generic password to access the app. I wonder how many club members have that same password? These apps contain sensitive information like phone numbers and birth dates. When I changed my password later, I again lost the ability to sign in. Also concerned for instructors' privacy, as their surnames are now included in this app. Who developed this software??? Absolute cluster cluck.

I have been a member for 15 years and the old app worked well. I just now tried to book a class with the new app and couldn‘t even select the club I wanted. This new process is going to be miserable.