CVB Mobile

This bank has made me feel like a part of a family. I am learning about even having a bank account and I have not done so well. But with learning it’s important to communicate even if it’s not comfortable at times and this bank has been very helpful when I need explanation on things I didn’t know. I hope to keep this home town bank and to grow in my daily financial life. Thank you Cashmere Vally bank . Customer Ms. M George

The app has CONSTANT errors. Error updating balance. All. The. Time. I’m very unhappy with this bank in general. It’s completely unacceptable to be so constantly unable to get an accurate balance. It worked briefly this morning after not working all weekend. And now I looked and the last updated balance was ten hours ago and “error updating balance.” Ridiculous!! The SECOND you leave the app to look at something on your phone and come immediately back to the banking app, you have to login again. There should be some measure of time where that doesn’t happen. This bank has been quite difficult to work with in general. Here’s a hint, when someone dies, the LAST people to tell is the bank. That said, the app was my last straw with this bank (and it’s only been two weeks). I will be taking all the money out, closing all accounts, and going elsewhere. To a bank where there’s an app that works! And access to my bank accounts with accurate and updated balance information AT ALL TIMES!!!!

The app has all of the basic functions you could possibly need to do any on-the-fly banking needs. The only gripe I have is that you cannot find your account number anywhere in the app. I understand that it’s a security issue but I’d recommend letting the user view their account numbers after a verification process. Since downloading the app I haven’t had to call the bank or step foot into a bank in months.