By Rotation | Rent Buy Fashion

As a new user of this type of service, I was blown away by the inventory and customer service in the NY office. It was such fun having my closet grow, and Grace in NY made it a smooth experience. She even helped select some items for some important work events I had this summer. Her great style and lovely personality made an online app feel like a personal shopper experience. The concept is just what we need in today’s excessive world. Sharing our resources and helping each other feel good about our personal style—will definitely use again and spread the word.

I’ve been using By Rotation for a while now, and I’m so impressed by how thoughtful this app is. It’s such a brilliant way to enjoy fashion without constantly buying new items. The idea of sharing and renting clothes has really changed how I think about my wardrobe. What I love most is the sense of community. It’s not just about renting clothes—it feels like being part of a group of people who genuinely care about fashion and sustainability. The app is super easy to use, and I’ve had only positive experiences with both renting and lending my own pieces. It’s great to see my clothes being enjoyed by others rather than just sitting in my closet. By Rotation has made it possible for me to experiment with different styles without feeling guilty about contributing to fast fashion. If you’re looking for a way to refresh your wardrobe and make more sustainable choices, I can’t recommend this app enough.

I would give 0 stars if I could. I rented a dress from here for 10 days (I planned to wear it on my trip to Paris). I requested the dress to arrive the day before my evening flight with the hopes that even if there were some shipping issues that it would arrive before I left for the airport the following afternoon. I received the dress the day after I left for my trip (2 days later than I paid for and requested). I requested to rent the dress about 2 weeks prior, so there really shouldn’t have been a delay. Anyway, when I finally got the dress I was out of the country and was told by Fia vis customer service for By Rotation that I had to return the dress within 24 hours of receiving it to get a full refund. I had to scramble to have my brother obtain the dress from my house and ship it out the next day. They also said that postage would be refunded. Then when I sent them the receipt via email they said it’s the renters responsibility to cover postage regardless of if they wear the rental or not! What a rip off! So I essentially spent $20 for nothing to ship the dress back and wasted my brothers time on top of it. I only paid about $50 for the rental, so it’s a bit crazy that I then spent about half of the amount on postage on a dress that I never physically seen. This company is so disorganized- they need to get their priorities in order because in no world should the renter be responsible for postage on an item they never got to wear. I will never rent via this app again - just save your money and use a valid site like Rent the Runway or buy the dress discounted via Depop.