Cracker Barrel

My husband and I dined with our two grandsons. Though the menu was limited, the experience was wonderful. We all had very different meals and everything Kyle , Joseph and Steve cooked was perfectly done and delicious. Service was lead by Destiny. She was friendly, and attentive! We lacked for nothing. Courtney and Joshua, though there is a family connection, were also a shining example of friendly service. Ackia was very friendly and helpful with merchandise and sales opportunities. We asked to speak to a manager to relay our good experience and manager Kelly was available quickly and was very pleasant and engaging to speak to. Overall, this was a wonderful experience and we highly recommend this store.

I downloaded the app yesterday and placed an order successfully for a meal I picked up last night. Today, I used the app to place another order. Even though I had already entered my personal information such as my name and the make of my vehicle and my phone number, I had to re-enter all of that information, even though I was signed in. I put my order together for two dinner entrées, entered all of my payment information and hit the button to confirm the order. The app gave me an error message saying that my order couldn’t be completed because my app is out of date. It instructed me to go to the App Store and download an updated version, even though I had only just downloaded the app from the App Store about 24 hours ago. But I went to the App Store anyway. It indicated that the most recent version was two weeks old, clearly issued before I downloaded the app yesterday. So I went to the website instead. I signed in. It recognized that I had an order already. But the button to take me to my order was unresponsive. So I went ahead and duplicated my entire order and went to my cart. There I saw my order that I had put together on the app. This was a disappointing waste of time. It would’ve been much much quicker for me to call in my order. Cracker Barrel needs to get some professional IT support.

I’ve had this app downloaded forever! But I have never got to use it as long as I’ve had it downloaded! It either doesn’t let me sign in, when I have it on… leave me signed in, or when I’m putting in my order it will sit there and spin and pop up… WOOPS Something went wrong… if and when I finally get my order in… it has never taken my card for the payment!!!!! Of course when you call the restaurant itself they tell you that you have to come in! The whole point of me having these apps are for the points and curbside because I can’t stand on my legs for any period of time! I’ve never received any points, promo codes, I mean to tell you I have never received anything for the hundreds of dollars I’ve spent with Cracker Barrel! I have even stopped going because of the hassle, and waiting one night over 2 hours for them to bring out my food and them saying it was my fault when I clearly had proof I called them when I got there on my my phone! The food at this location has really dropped the quality from what it used to be as well and that’s from several people saying that. Oh I did send a letter to the corporate office about the night I waited for 2 hours. Never even received a response from them!