CBNA Mobile Banking

I have never had a problem with the app until around December 2025. It’s been about three months for me of a major decline in the reliability. It takes up to a week for my checks to deposit in my account. Pending charges for a week plus all dropping in my account at once making me very close to negative. Transfers from my savings are taking a few days sometimes now. It said that my transfer did not go through from my checking to savings so I transferred again and it ended up actually transferring twice and making me 300+ negative in my checking. Extremely disappointed at how the app has changed and so quickly. Bug fixes have done nothing my whole family is experiencing this issue. My mother ended up thousands of dollars negative because her transfer from savings (that she did well before her purchases/bills ) dropped after her purchases went through. Playing with people’s money

I’m giving the app only a 3 star review because I’ve had nothing but constant issues. One is almost every other day when i need to check my balance there’s an “ error “ or there will be more money showing than there should be which at times has caused me to spend what I can’t afford to. Yesterday I made a couple different purchases with my debit card and no transactions are showing pending or cleared. Nothing like they never happened. Also I didn’t receive a text message saying that a purchase was made like I normally do. Here’s an example I’ll give: if I have $250 in my checking account and spend $50 the remaining balance should be $200 correct? Especially the next day it should show as pending but no nothing is showing as pending and my account still has $250 in it . This cause problems. I realize I am responsible for keeping track of what I spend but then what’s the point of having the app? Right now I’m trying to remember exactly what I spent yesterday and normally I could just look at my account but not today. And this isn’t the first or even 10th time it’s only the first time I’ve complained about it. You say the app is updated and all the bugs are fixed. Well looks like more bugs got in folks.

First let me say I love the new layout. I like the login page. I like how it logs you out every time you leave the app. I like that all the accounts and menu options are on the first page. The one BIG thing I don’t like about this app is the lag in account updating. With the old app I was able to see a transaction seconds after I made one. With this new app, it seems to take hours. I like to know what’s in my accounts without having to add up my day’s receipts then subtracting from what the app says my balance is. Isn’t that the purpose of the app? To provide up to date data and control of your money? Fix that and I’ll love this app. Until then I have 4 days to still use the old app I can trust.