BlaBlaCar: Carpooling and Bus

I was essentially scammed by Bla Bla Car Bus and this is an extremely unethical company that is being run. I purchased bus tickets yet the bus NEVER showed up. I was given absolutely zero communication about the situation. I was stranded at a bus station in the cold with no idea what was going on. I looked further into it after the fact, and Bla Bla Car Bus never even had a bus scheduled for my route! And yet they still offered full-price tickets that promised a bus ride. What kind of company offers a service, class charges for it, doesn’t deliver, and still has the right to keep their customer’s money? Luckily, FlixBus offered a bus to my destination at 2am. However, I had to pay for last minute bus tickets PLUS the previous tickets that were wasted. I was given a €3 voucher for my troubles despite having spent over €300 on this whole debacle. I am extremely disappointed and have relayed my story to others thinking of using Bla Bla Car Bus. Luckily, I know now to never use your services again due to loss of money and insufficient service. 0/10.

Great app for selling the extra space in your car when you take a trip. Especially helpful with then increasing cost of fuel. I enjoy having company in the car and learning about other cultures while traveling. The time passes more quickly. A couple things that could improve: - the Messenger does not allow images nor links to be sent which would be incredibly helpful for discussing modifications to the pickup location. - The Messenger is clunky. It often flags messages that are within guidelines and doesn’t send them, however it doesn’t tell you immediately that this has happened, making it difficult to know which messages have gone through and which haven’t. Messages also sometimes are put into the thread out of order. Clear communication is really important when you are trying to meet someone so this really needs to be improved. - The messenger’s email notifications also are also clunky/buggy. I’ve often received email notifications for messages that were supposedly from me, but actually showed messages from a potential passenger - sometimes these were flagged messages, though, so it actually allowed me to see the messages that BlaBlaCar was trying to erase/keep me from seeing, so that was nice :)

The company sometimes applies major workflow changes, for instance how payments are done. It would be nice if there would be notifications to the user to explain why there is a change and what actually changes. There is in fact some confusion amongst users as to how things work because of this. Also, the Messages section has never been very stable ever since I have used it, which is about a couple of years. Notifications come through, but if the user has the app open on the Messages section, One needs to exit the Messages section and come back in in order to refresh it and see new messages.