Omio: Book Train, Bus & Flight

My father in law suddenly passed away, tried to contact you when I was in Madrid Spain, but AI would not connect me with customer service with next steps. I reached out to my credit card company only to be told that I never canceled the trip, so I lose the original charge. I purchased flex tickets which allowed me to change the date, but charged a fortune, never used any of the train tickets for this trip. All I’m asking is to be reimbursed or receive a credit for the original charge of $84. I’m out $300, since you wouldn’t even exchange emails with me, but I know better than to use your service going forward. At least allow for a real human being to guide me in what to do. You are terrible, terrible customer service and don’t seem to understand in a real emergency, people don’t need an AI bot. Not everything fits into one of two FAQs. You are a scam 3rd party company that charges a huge booking fee on top of what I could have paid with the local transportation company of the European country I was visiting. Even when trains are delayed, since I’ve used Omio many times in past trips, Omio won’t help you reschedule if the train is delayed or the train company cancels the trip! - Omio tells you to contact the actual train company you are traveling with to reschedule. And Omio doesn’t even refund you if it is the train company’s fault!!! They are only a 3rd party company that up charges you, doesn’t refund you the up charge if the train gets canceled, BEWARE OF OMIO! SCAM COMPANY! I WOULD GIVE 0 STARS IF I COULD. I PLAN TO POST THIS ON TRIP ADVISOR, GOOGLE, EVERYWHERE!

On my most recent five week vacation throughout Europe there were multiple occasions where Rail Europe either did not have availability or cannot complete the transaction or did not have the seating in first class that I wanted, low and behold because I have the OMIO option I was able to find the connections with necessary, transfer time and the seating that I was looking for along with competitive pricing. The only frustrating item was that none of the OMIO discount codes worked and the discount I was supposed to receive for being a first time user could not be found either by myself or my wife, let’s see if somebody from Customer service gets in touch with me, it’s an American company. I’m sure they would not but it being a Berlin based company, maybe they might!

I used this app to book my entire European trip for the summer including planes, busses, and trains. The app is helpful in finding different transportation options and mapping out how to get from point A to point B. However, Omio is famous for increasing cost of trips compared to what the ticket costs actually are at the original vendor’s price. The app also does not show you all of the available departure times and different transportation options that are available. It also is not helpful in providing updates such as seat assignment changes and departure/ arrival changes - which I can see creating issues for people who book and plan trips months in advance but don't recieve updated tickets. Hopefully this is a bug they can fix in the future but as for now I look for updated tickets on the vendor websites because my Omio app always had outdated seat assignments/ departure times. The Customer Service team is helpful and easy to get in touch to talk to someone without long waits. In my experience, booking my trip a few months out on the Omio app showed only 4 trains leaving some cities each day, when the actual vendors showed options leaving hourly. I am not sure why Omio doesn’t have their apps updated and synced with vendors but hopefully that changes soon. Ultimately, its a great app to find out what transportation options are available to different locations but with the uncharge on prices and the lack of updated transportation options and not updating the ticket information on the app, I would say there are cheaper and smarter ways to travel without this app. Omio made my European experience more difficult than it needed to be but hopefully if they fix these issues, it can be a better app with a lot of potential in the future.