Backline+

Very easy to learn interface which is appreciated intern year when you learn 100 new technologies. Would love the ability to make phone calls. Some features are built in HIPAA violations. Adding people to chats shows info about old shared patients with consultants even months ago. It sometimes even combines 2 unrelated chats. Otherwise the most seamless transition of all the grinds I’ve learned

The real benefit of why we are forced to use this product is because of HIPAA. Otherwise it tries to recreate what you can already do with your phone. Making a phone call uses data through the app. It would be better to call using minutes with a masked phone number. Label the audio call as audio, most people get scared that it’s labeled video. Pictures, video already on our phones. It would be nice to markup photos in the app. The texts are too small, especially when the phone is mounted in a car. There is no easy one button call back with an extension. Again our number should be masked and be a phone call. The rooms, paging system are ok but they are solving a problem we didn’t have. There should be a read receipt so people don’t have to respond “ok,” “got it,” “thanks” and the phone keeps notifying of a new message.

This platform is used by our network for scheduling providers. Calendar viewing leaves much to be desired. It is difficult to follow multiple people on a given day. In the iOS version you can only look one day into the future - pretty abysmal. I’m only using the app because I’m forced to use it. Until it is updated and bolstered especially in the scheduling arena - would suggest choosing another platform even if it requires paying for it.