Backline

I’ve used for years. It is common to have to exit and relaunch in order to clear notifications, especially ongoing notifications. That is frustrating enough, but many times I have had to delete the app altogether and redownload in order to have lock screen notifications work. This rightfully frustrates my nurses who think I am ignoring them when, in fact, the notifications never popped up. One would think after years these glitches would have been fixed.

Please work on your notifications. I will have opened the app after being notified and the badge will not go away unless I click a completely different area or exit out and renter the app again. Please fix the badge notifications settings. Thanks.

We are a big practice in florida. We have been using this app for a while. Everything was good until we cannot tap in the phone numbers to call back or click on the links to open them from the msgs…. We have called and called and send msgs and the response was “we were never able to do that” i we have been…. 🤦🏻‍♂️🤷🏻‍♂️ when u send msg if u close as soon as u sent it it sends to u too…. When a msg doesn’t go and you press resend deletes the msg…. If u press delete msg it resend the msg 🤷🏻‍♂️🤦🏻‍♂️ If u take a picture from the app and you are in a probably not good wifi/signal area it tells u sent and then msg has not and when u try to resend bye bye picture as the picture doesn’t save on ur phone for hippa compliance…. That is great but should let u know picture hasn’t been sent so u can either save it retake etc…..