Acentra Connect

This is a great tool that EA has implemented to help their employees. I’m grateful for all things (there is no big/small)- it’s simply just being grateful.

I’m glad I only need to find a provider and I’m not in a real crisis! What happened to being able to contact EAP and schedule a therapist! I don’t want to speak to a bot who understands nothing I’m asking or mull through a whole useless website. Just provide the number to call so folks can get scheduled with an EAP covered counselor. That’s it! Or provide an email with the same service..finding a therapist!

well my agency used a different ‘subcontractor’ we will say, of ESPYR, prior to 2016. I have not called since well before that. I am incredibly surprised and thankful that the first person I spoke with on the phone was an actual trained counselor. And they’re there to listen immediately. sometimes, some of us, power through, and power through, and power through, and we keep trying, and we keep trying, and we keep trying, to our own detriment, and nothing works. this was at least a step in the right direction.