Wellstar

I was admitted into the hospital and I loved that I could see my test results in real time. I did not catch everyone’s names but the app told me who was caring for me. They sent my referral to the app and all my discharge information was in one place.

Totally unprofessional and dismissive. Wouldn’t make eye contact throughout the check-in process. After waiting for a few minutes at the reception desk, I heard a voice at the opposite end of the room saying something that sounded like “you need to come down here”. It wasn’t clear she was talking to me, primarily because when I looked in the direction of the voice, the only person I could see, she was not looking in my direction. I was asked to sign and initial a signature pass for a series of questions, but never given the opportunity to visually see what I was signing. I didn’t like the fact that she was making me feel as though I was being an inconvenience to her time

Both times I have visited a WellStar imaging facility I have had a poor experience. This time they scheduled me for a mammogram after the ultrasound. Which apparently, is the wrong order. I arrived at 7:30. I had to be here at 7:40 am for the ultrasound but the mammogram is at 9:10. I am still waiting for the mammogram now at 9:30. It is their scheduling mistake yet I am the one waiting to begin for two hours. Also, the woman at the front desk, Nancy, twice told me to sit back down in the waiting room when I needed to ask a simple question. I got in line like everyone else and another woman answered my question. Nancy came in five minutes later and attempted to help, and then rolled her eyes when I told her the other woman answered my question. Very poor customer service. Even worse when you consider that people here may be sick or hurt. I will be finding a new provider. No thanks Wellstar!