App Profile: CareSource MyLife

petieboyyy

Rating: 5/5

CareSource has definitely been a lifesaver. I would be a complete mess without care source. Everyone I have talked to has been so helpful and kind. Thank you for everything.

Rob.Viater

Rating: 1/5

I’ve tried to log in multiple times. Not once has it worked. Now I have to get on the phone with a customer service rep. And they usually don’t help because they’re not given the correct information. This company is always making things more complicated than it needs to be… Edit: 1. Stop telling me “how to find my member ID” it’s right on the top of my documents and ID card. 2. I called and spoke with 3 people. I had to keep explaining how the app wasn’t working and they kept telling me to log in to my account. But I can’t. It doesn’t allow it. Everyone said they’d get it working soon and to expect a call back within 24-48 hours. Been over a week with NOTHING. Horrible app, horrible company, horrible service. Edit: I was finally able to log in. (With no help from anyone calling me back until 3 weeks after I got it working, myself) However, I have to do my 2FA every time and it does not save my name and password. At least use Face ID/Touch ID to retrieve the user name and password.. the old app works better for me, as of now (May 12th). Maybe they’ll take the time to get things working before forcing people to jump ship.

RichM5000

Rating: 1/5

The old app works fine, at least by CareSource standards. This new one doesn’t transfer information properly, is a pain to log into (it doesn’t use Apple Face ID), and all sorts of other problems. It’s not even at Beta level yet. No way this should be forced on us. EDIT: the developer replied below admitting it is beta, if that. no idea why they can’t use the existing app until this app is ready. At least they could enable Face ID so we can login without having to go through our stored passwords.