Verizon Support & Protection

The techs always really try but sometimes you get an Outstanding tech and other times you get one that is just following a script. I recently got one that seemed to know less than me about backing up and restoring my phone. I wish when you get a really tech savvy one, you could request him in the future. One time I had an issue with an iPhone 5s and i eventually found out the tech I was working with didn't even have an iPhone so he had no clue what I was talking about. Like I said no consistency.

I have used this app for two years and every time I call the people are very professional. They will take the time you need to resolve whatever problems you may have. Also explaining what is being done to fix your problems. I'm not good at writing but if you have Verizon and ever have a problem this is better than going into a store for help. The techs are awesome. Give it a try you will be a happy customer.

All of the customer service reps have been nice but the VZW Wi-Fi stinks at my house . Verizon has been putting all of their signal strength toward the highways and forgetting residential areas . This has been happening for many years . I first got a cell phone in 1992 . Every few years AT&T said they were changing systems and they got worse . It was actually redesigned to handle more people. The system was not better but bigger . After 16 years I switched to VerIzon . It was better . After 8-10 years Verizon is fading . When it is strong it is good but when it is week it is "Horrid. " This new VZM-Wi-Fi is horrible on the weekends and at night . It is like radio signals in the 60's When they turn the power up or redirect their signal it helps . If you are in a weak zone or a skip is is not so good . Buyer beware ! Bill in Birmingham .