App Profile: Xfinity My Account

Mike's fury

Rating: 1/5

I have been having issues with my tv box. I chatted with one agent who verified the problem and said that someone would monitor the situation so I would not have any further problems. I am sorry I forgot that agents name. 40 minutes later the same issue arose and I started chatting with an agent whose name was Clement. Clement said that a technician would be needed and if 3-5pm time slot today would be ok. I agreed to the time slot. Without anything else that could be done I thanked him for that and we ended our chat. Another 40 minutes went by and again my tv box locked up. I again used the app to chat with an agent by the name Mohammed. Mohammed never even looked at any possible notes on my account even after I asked him to. He wanted me to go through the same details of my previous calls. I told Mohammed to never mind and ended the chat. Today, I use the app to call and actually speak with someone by the name Rihanna. Rihanna had trouble getting any answers for me why I wasted my time waiting for a technician that was never scheduled by Clement in the first place. I was not happy to hear that and all Rihanna could say was “thanks for that information “. I explained how I felt about the customer service that I was being given and hung up. My conclusion is the agents through the app will flat out lie to their customers and not do what they say. I am seriously thinking of getting a different service because customer service is not a priority for this company.

Teri M. Beech Island

Rating: 1/5

Comcast/Xfinity used to be the best service around. No outages, great customer service, excellently prices plans. Now that is all changed! They have the worst service with FRRQUENT & LONG-LASTING disruptions in service. This not only affects entertainment value, but also causes major issues with remote working, which is a much more common thing in today’s world. Their customer service has also gone way downhill! You can hardly ever reach a representative to speak to, the automated phone system actually hangs up on you and does everything to keep you from speaking to a rep. Then there are insanely long waiting periods to speak to a representative once you start. Once you actually reach a real person, you have to deal with rude, inexperienced, and non-sympathetic agents. They have no idea what they are doing or how to get anything done. You are basically never allowed to speak to any management when things escalate or nothing gets done. I even had a representative tell me that maybe we should think about not working from home and trying to go back into the office!! 🤬 I mean, are they therapists or career advisors?! NO! They should never be saying these things to customers. And the there is the constantly increasing rates for all of their plans that they aren’t even giving and service or customer service in either. Overall, horrible company. So sad to see a company that was so great once before turn into such a crap show! Do better!

Big Kev 69

Rating: 1/5

This used to be a very good company service plans were reasonable great customer service now prices have gotten ridiculously high service has so many outages. You have fight with the automatic customer care AI to speak to a real person. Sometimes it doesn’t understand you like it’s avoiding letting you speak to a representative. They do give you a few things like some streaming channels but that’s probably included in your bill somewhere. You’re paying for equipment every month that probably was paid off in a few months. But instead of them saying look you’ve paid off the equipment it’s now yours no more rental fee’s for that modem or cable box. I’ve had cable since Comcast first came out. I shouldn’t be still paying for a cable box. But As much as I like Comcast or xfinity now. I think I’m going to have to switch to Dish network and take my chances. Because their service is far cheaper and you’re not paying monthly rental fee’s. It’s so sad that this company rather this world is so money hungry. That they rather keep spiking prices in everything. Not everyone can afford these high prices especially since this pandemic started. But money makes the world go around not people. It’s a sad world we live in but unfortunately it is what it is and no one is trying to change it. So this may be by by cable it’s been fun.