App Profile: Verizon My Fios

mohamedmusa96

Rating: 5/5

I love Verizon they don’t have hidden fees and bills fluctuate like Comcast I had Comcast for three months and their bills keep going up for no reason the first bill I paid was 62 and the second 62 and their third bill they billed me 79 dollars and I had no idea why the bill increased like that and they sent me Comcast tv and they charged me for it even though I didn’t ask for it over all my experience with Comcast was very terrible but with Verizon is drastically the opposite of that; what I love about them is they don’t have any hidden fees what you see is what you pay and they didn’t charge me for equipment and installation and they dig under my house to do the installation in another day than the day of the installation and they didn’t charge me for it over all I’m content with the services of Verizon I know I posted a week or two ago I the app didn’t work but it was my own illiteracy I didn’t know how to work the app and I called customer service and they said I order for the app to work I need to logout and log back in in the previous massage I said the app doesn’t show bills details but thanks to Cady customer service now it works I’m never leaving Verizon

Joneyerrrrrr

Rating: 5/5

I called a few months ago Complained about my rate A young man assisted me Listened to my angst and Lowered my bill! I have no employment and I am a senior on A low income Social Security. I was so thrilled to get his Understanding and empathy that I will tell everyone of the kindness of Fios/ Verizon. I know you can trace who it was and commend him for making me a happier customer. I was going to go back to Optimum to get lower rate but the fees to change up are awful. I always can use a lower rate and if you can Help seniors it would still be appreciated. I also that day had a tech glitch with my remote control and changing to my Roku box from cable stations. . The tech that assisted me was kind and patient and he walked me thru it and it was a successful Process. I can now change to my Roku without having to get up and do it manually. The problem arose after my tv died, the tv that the home tech who installed fios hooked up, then the new less smart tv that I must use now, did not link up automatically with the remote. Problem has been solved by kind courteous rep. There was a survey sent I entered it late and it was vague. So, overall I had a positive experience with Both phone reps and I am quite satisfied. I would always welcome an even lower bill. But service is good and fast! No more buffering and loading!!! Thank you very much! Joan Giangola.

kpc905

Rating: 1/5

Complete honesty this is actually a no star review for the Fios app. Personally I have had little to no problems with the service of Fios to my home TV or internet both work fine. But the mobile app for Fios is another story, for months now I have been thinking about changing my plan due to the fact I’m just not watching TV much anymore so I want to explore the options of going to just internet but when I try to check my plan on the app it can’t show me my plan and I get an error message. So I know what I pay so I’ll just price compare the plans well I go into the shop plans option again error message and can not complete the task so this app is useless except for looking up my bill and guess what I know what that is. If you call the company again good luck with that on hold for an hour at least maybe it is cause your app doesn’t work. And before you respond with the thank you for your feedback we will look into fixing the problem immediately. As stated before I have had this problem for months when I called the line for my issue I was having with billing I also made sure they knew about this issue and they said that same line multiple times. Just fix it I don’t care that you say you appreciate my feedback show it by fixing the problem you have had for months on the app for Fios thanks