UP Transform

I signed up for the program, completed the intake form, and was matched with a trainer whose first message was filled with passive-aggressive commentary, assumptions about my habits, and skepticism about my ability to succeed. It was a bizarre way to start a coaching relationship, especially considering my intake form explicitly stated that I do not respond well to emotional or overly "fluffy" communication. I immediately told the team I was unwilling to work with someone who approached clients that way. They reassigned me to a different trainer, who was professional and appropriate. However, the original trainer's messages remained visible in the app. When I requested they be removed, I was initially told that company data policies made that impossible. As someone who works in tech, I knew that explanation was nonsense. They eventually removed the messages, proving it was possible all along. Shortly afterward, they refunded me and said they felt it was the fair thing to do. Apparently, expecting basic professionalism and respectful treatment was enough to end the relationship. Based on this experience, I would not trust this company. The entire process raised concerns about their judgment, communication style, and overall approach to client ethics.

When the app is actually functioning it works very well. Unfortunately it’s FULL of bugs. Every single day I experience difficulties trying to use basic functions on the app. From things as simple as trying to upload a picture, to more difficult things like trying to create a recipe, I always run into some problem or another. Also, the feed is pointless along with the my essential tab as well. Neither one seems to update or provide new information, and it genuinely shouldn’t be the landing screen anyways, the daily section should be. Now I’ve run into some weird glitch where it’s telling me that today is Jan 2, 2023 and I can’t update anything or move to the correct week. It feels like this app is actively working against me, which makes an already kind of difficult situation unnecessarily stressful. To be completely honest, for the money clients pay for personal training and everything else, I would really expect this to work better, ESPECIALLY since it feels like the old myfitnesspal from back in the day runs a million times smoother than this brand new app

The Ultimate Performance app keeps important data together in a way that helps to understand where improvements can be made and where progress has been made during a training program. Understanding what areas have more work that needs to be done using the skinfold tab has been a great help. The app is being improved regularly which is great.