UH MyChart

I do not like the new set up to pay bills. You cannot review a bill and then pay on that specific bill. On multiple bills, the total is listed. It does not list each individual bill so you can pay specifically for that bill only. I don’t like seeing a total and then blindly paying for the multiple bills. At times, the bill is not coded correctly and I do not want to pay for the total bill until it is corrected by the provider or the insurance company. Please change it so you can pay each bill individually as it was done in the past. Thank you.

Going to a brand new place is always scary, when you are used to hospitals near you. Honestly from the second my daughter and I walked in until the procedure was over we were treated with the most up most respect. They not only respectful but kind, sweet, gentle, funny, and caring. Going into a hospital no matter what isn't pleasant, but this staff made it pleasant and comfortable. When I came out of surgery and the pain was excruciating to say the least, the nurses went out of their way to make sure that pain was GONE!!!... The question how bad is the pain number 1 to 10 it was a 20, but again they went out of their way to make it a -1. The whole experience there was fantastic they even told my daughter were to go to have breakfast which was across the street from the hospital. I want to say THANK YOU TO ALL THE STAFF who made my procedure and experience so wonderful, comfortable and just fantastic. It really almost didn't feel like a hospital with my own room and staff to look after me and help me. If there were more then five stars to give them I would of gave them 100 out of 100. Once again THANK YOU ALL

The app is terrible. It sends me notices to make appointments for services and providers that I already made or have already gone to. Some of the messages disappear after reading them and you can’t go back to review them. If they are there somewhere, the app is too difficult to navigate to find them. My wife was sent a notice to get a liver bile duct biopsy. She was having breast cancer surgery and she had to argue with the doctors office that she didn’t need it. The doctor said “ you don’t need that”. Then why is it in my chart? It is the worst app. The only thing worse is that UH is cashless. During breast surgery my wife got prescription pain pills and we were required to pay for them by credit card at the time of surgery. It was 42 cents! 42 cents on my credit card! I had 42 cents in cash but they would not take it. So stupid. Whoever is making these app and payment decisions doesn’t actually use them or they would use some common sense when implementing. Now the app wants me to put in a nickname and anything I put in is already taken no matter what ridiculous word I put in! Screw this!