UFCU Mobile

I have told so many people that this credit union ( UFCU) has done so much better in assisting me in my financial needs then some of the bigger banks who I feel would rather have big business money over regular citizens. Other big banks have closed their doors and would rather do everything possible to not have a face to face relationship. Ufcu opened another branch in Georgetown and I l love it. I have a friend who is more senior than I am and convinced her to transfer over from the BIG C bank she was with and no longer had an office for her. She loves UFCU AS WELL. I’ve had a personal loan, car loan as well as my credit card . The rates are great . All of my kids and several friends enjoy having their accounts with UFCU. They are ready and so happy to help. I’m still a human who likes to talk to a human when it comes to my banking. Thank goodness for UFCU. No thank you AI

This was supposed to be an improvement on the previous app but it’s disappointing and feels like a step backwards. Things that should be persistent are not. For example, each time I log in I have to select the method - fingerprint or PIN. The old app remembered what I last used and I didn’t have to reselect each time. Same with selecting the account I want to view. It should remember the last one and default to that selection. These seem like simple operations and there should at least be a setting where I can opt into these as preferences. I mean, it’s great I can access both of my accounts with one log in but supremely frustrating that I have to make these selections EVERY TIME I log in. The app is also much slower than previous. Too bad they’re discontinuing the previous app. I’d rather go back to that one.

Since the change I can no longer access my account. I am unable to enroll on the website. I have tried to do so using my phone, my laptop, and my PC. Always the same result, an erroneous message stating that my information cannot be verified even though it is most certainly correct and I have tried entering it in every way possible. When I called UFCU for support, they could not help me access my account and were very rude. They told me that they had no problem logging into my account. Nevertheless, I am unable to do so. Maybe THEY entered something incorrectly into their system because I certainly know my birth date and how to spell my name. The unhelpful representatives on the phone would like to believe otherwise. I can not access my money and was flat-out told that none at UFCU would be able to help me. I spent all day calling different representatives until eventually UFCU blocked my phone number and I can no longer call. They’ve locked me out of my money and refuse to help me. I’ll be refinancing my vehicle elsewhere, withdrawing my money, and closing my UFCU account after over 10 years of being a patron.