App Profile: FNBT & FCB Mobile

Fossil8

Rating: 5/5

Most people loathe dealing with their banking institution, their apps, and related services. But when I say that First National Bank of Texas/First Convenience Bank run circles around all other banks I’ve been a customer of, I really mean it. They’ve prevented unauthorized purchases on my account (no fault of theirs) because they know my spending habits. It’s been so easy every time I’ve had to visit a branch to get a replacement card; their app is by far more superior than any other bank (from my experience); and their customer service has been too tier. Oh, and when I needed to open up a new account for direct deposit for a new job, they didn’t need to run my credit or require a minimum deposit. No, they aren’t paying me to say all these things. And if you take a look at my reviews, you’ll see that I rarely review apps, only if they are really good, or extremely horrible! Keep up the awesome job FNBT!

rsp823

Rating: 5/5

I have banked with 1st Convenience since the early 2000’s. I used to call back in the day to get my balance and listen to a list of transactions, but the mobile app has put convenience and efficiency right at my finger tips. I can get all of my previous information and more. My daughter and son-in-law both bank there as well. There is not more “you owe me this” or “I owe you that.” We now do that on the app with account transfers. I can also turn off my debit cards which is very convenient for loss or other. I also like that my phone notifies me the minute my card is used. I helps me keep track of purchases. I would highly recommend this app and the bank to anyone and everyone.

🌈🕊🦁🐑

Rating: 1/5

why tease the option of mobile deposit if it is going to continuously malfunction rejecting perfectly clear check images randomly and even just this moment I’m taking an image of my check and the app alters where the check is. It is literally lined up with their guidelines for the signature and blabla underneath but when you take the image it is cutting off the entire portion in the image. When you move to account for this malfunction the image is still clear but now of the entire check zoomed out much more than you just were and will still not accept this image either. Another random outcome is a solid blur completely unfocused image regardless of what your talking an image of. This’s a pathetic excuse for an app of a bank in real life but with the lack of any incentive whatsoever percentage wise for savings etc I don’t think the customer is something they seem to care about. Update: started working again, it only wasted an hour attempting mobile deposit this time, honestly an improvement from last two times most recently.. I can’t go above one star right now this’s ridiculous