UCLA Health

I called UCLA on Monday March 27, 2023 with covid asking if my doctor could prescribe any medication. I had to call back later in the day after not receiving any response from UCLA. I finally heard from UCLA after 4:00 pm on Monday. A tele visit was scheduled for 9:30 am on Tuesday March 28,2023. I signed in and waited for 20 minutes before terminating the call as the doctor was a no show. I called to complain about the no show on the appointment and then a doctor called me back . After I relayed my symptoms she offered a medication with possible side effects that I do not care to risk. I am very disappointed at how non- responsive UCLA has been. Having UCLA as a treatment facility is akin to having no doctor at all. Thank you for a very open display of incompetence and unresponsive personnel. Beth Kooyman

Dr. Lai has been incredible to me over the 5 1/2 years that I’ve been going through my situation. He always provides me with details to help understand it and always transfers the detail that I can read on “myUCLA Health”. His team also always provides me information as fast as possible, that help in different situations. Thank you Dr. Lai and team!

I recently received a living donor transplant and the whole experience was amazing, from every member of every team I worked with it was the most complete and thorough experience in every single aspect. From the beginning the dealt with my fears and insecurities of having to live what life a had left on dialysis and informed me of what my option of transplant would hold for me , both the benefits and the risks assuring me they would be with me on every part of the journey . The coordination team always answered all questions and contacted me never leaving me hanging or in the dark . The urology team where amazing , the surgery from start to finish as well as the consultation with doctor Gritch and his amazing team of doctors and nurses , I can’t begin to thank them enough . The after care team catered to every need and request made by myself and the team , the staff to client ratio ensured that the proper care was given . I was given an amazing second chance at life and would have chosen no better hospital to preform . My living donor was treated like the hero he is. Thank you so much