App Profile: Modern Animal

Buns723

Rating: 5/5

We just recently rescued a Great Dane puppy and our first vet experience at another clinic was awful- long wait times, zero transparency, zero customer service, and the vet seemed eager to get the appointment over after being with me for 5 minutes. When I asked questions the vet and the nurse seemed annoyed. I feared all of Los Angeles vets would be an expensive sub par experience with Vets just interested in taking all your money and little desire in providing a positive experience for you and your pet. Then a friend told me about Modern Animal and said they LOVED it so I decided to give it a try. So far, the app is hugely convenient and informative and so refreshing to know I can get answers to all my concerns in the blink of an eye! I feel SO supported! We easily scheduled our first visit through the app with ease and lots of availability. Although we haven’t experienced the in person vet or office yet, I can already feel we are in great hands just from the chat interactions. Modern animal clearly has a dedication to customer service for both the owner and the pet. The services in the app alone are worth the all access membership in my opinion. So happy I found this and I’m looking forward to our in person visit now :) thank you modern animal for changing the game and offering a new loving + intelligent way to provide care for our animals!

Stephanie Ma

Rating: 5/5

Highly recommend this app and this vet Modern Animal is our vet choice in LA. If I ever have a question or photo of something regarding my dogs health at any time of day, a person in the chat is always there to respond and provide solutions. They also have an amazing no contact drop off at their office - you can either wait in the lot or grab a bite to eat around the corner. Although we have to social distance, the vet makes each visit feel personable by video calls during the exam for the diagnosis. They also offer sparkling water and Stumptown Cold Brew while you wait. I recently traveled with my dog and she had some concerning health issues while out of state - the Modern Animal staff worked diligently to help me find the top vet hospitals in my area and sent out records to each location.

edwardlorenz

Rating: 2/5

While the quality of care I received at one of the clinics was excellent, from the lovely vet tech/receptionist (she herself, Sarah, deserves 6 stars) to the doctor who treated my German shephard, the fatal flaw in this type of app-based service is the lack of accessibility to speak directly with the vet who treated my dog’s laceration and who subsequently diagnosed him with cancer and a heart murmur. Even though they market themselves with an elevated, personal approach to their membership program, there is not an option to directly speak with the vet who makes diagnoses or performs treatments. Because it is ONLY app-based (you can’t even schedule appointments on a web browser), there is no way to connect with your vet and WILL BE bounced around from vet tech to vet tech who will consult with a “care team” on duty then, who will almost always have never seen your pet’s medical records beforehand. Their $200 membership is essentially like a gym membership, sure all simple exams are free (but not any other services—they charge $45 for nail clipping even—hilarious! PetSmart charges $20). My local vet is much cheaper even with the $80 non-member exam fee for a regular check up (He charges $65). The tumor excision surgery my dog needs was quoted by MA at $3850, compared to the $1,800-2,200 my vet quoted me on, which even included additional services/treatments not considered by MA.