Turkish Airlines: Book Flights

This review is to express my gratitude to your wonderful staff in Adana. My sister was in a coma at Mersin Toros Hospital, and it was possibly the last time my teenage daughter would see her aunt alive. Unfortunately, her flight was canceled, causing her to miss her connecting flight to the USA from Istanbul. Being a minor, she couldn't travel alone to Istanbul to spend the night at a hotel. Thankfully, your associate Filiz stepped in to reschedule my daughter's flight. She was incredibly kind and empathetic towards our situation. She contacted her manager, Ilker Şıvgın, who went above and beyond by arranging a room for us at the Anemon Hotel in Adana and providing round-trip transportation from the hotel to the airport. My daughter safely made it to Istanbul and then to her final destination in Boston. As I rushed to the hospital after ensuring my daughter's departure, I received the devastating news of my sister's passing. I am profoundly grateful for the support from Ilker Şıvgın and Filiz during this incredibly difficult time. Their help was invaluable.

The app is pretty useless and the website is not any better. I try to check in online for a flight but it keeps asking me to update my profile first. When I try to update my address in the profile and enter Washington state, where I live, a drop down list is populated among which to choose the city name from and Seattle is not even in the list! There are tiny little towns or even cities that may or may not be in WA state but the largest city of WA, i.e., Seattle is missing. One wonders what kind of database they pull their information from. The planes in your fleet (Boeing) are manufactured in Washington state and you don’t even have the largest city in WA listed! It’s also not possible to type in the city name manually so if it’s not in the drop down list, you’re out of luck and can’t update your profile (this is same regardless of you use the app or website). The app will still let you go through the check in process sometimes without having to update the profile info (hit and miss) but then will error out after entering in all the information. Sometimes you’ll have to complete check-in in the website (if it works) but that also fails most of the time. Even when it says the check-in was completed, it won’t let you download the mobile boarding pass. It’ll just wait and hang without even giving an error. They need to hire some serious/professional app and web developers and user experience team to write both the app and website from scratch. At their current state, one wonders whether these were developed by some THY manager’s teenage kid.

I lost a very important business for distributions and sales representative services, lost cost around 20K because Turkish Airlines just cancelled my flight, the Turkish Airlines flight number 1029 in April the 30th. from US to Bulgaria. After 5 hours spent in the phone calling several times for help we notice that some technical problem was facing T.A. However NO body at Turkish Airlines did care for us and just transferred my calls to different departments but no any real help. My wife and me were forced by the circumstances to accept a new traveling date but we lose 20K and the business anyway. Also we arranged for transportation to the Airport already for the original day and we lost that money too. We had to stay at hotel and spent money until finally get a flight. No body told me sorry for the inconvenience, or ways to be reimbursed or compensated. A rep from Turkish Airlines told me “no sense to claim back for it because Turkish Airlines will give you NO any compensation” to you not anyone. I understand now that there is a normal practice NOT to take care customers. Sorry but you are at your own when doing business with Turkish Airlines. not recommended this airline for you or anyone that look for serious and formal service. Your money in not valuable, not worth at TA. I will not recommend this company nor use anymore.