Ethiopian Airlines

I have had the privilege of flying with many, but none have impressed me quite like Ethiopian Airlines. From the moment I boarded it was clear they that they service goes above and beyond. The level of care and respect they show passengers is truly exceptional , and it stands out in every interaction from check-in boarding and landing. As someone who born in Ethiopian, I have always felt a deep connection to this airline, and every experience with Ethiopian airline only strengthens that bond. The staff is professional, warm and genuinely attentive. Whether it’s ensuring comfort during the flight, accommodating specific needs or providing a warm and welcoming they consistently exceed expectations atmosphere. If you are looking for an Airlines that treats you with respect and care, Ethiopian Airlines is truly a leader in industry. I couldn’t recommend them more highly.

I had an extremely disappointing experience with Ethiopia Airlines. I booked a direct flight online, and after making the payment, the flight was cancelled. When I reached out to customer service, the agent named Ermias informed me that I needed to pay again, nearly double the original price, to rebook the flight. Unfortunately, I mistakenly paid the additional amount. To make things worse, the new flight I was rebooked on was not direct, but had multiple connections. I emailed them requesting a refund for the additional amount I was charged, but their response was frustrating. They told me that refunds cannot be issued online and that I would need to physically visit their office to resolve the issue. This lack of flexibility and poor customer service has made what was already a stressful situation even worse. I’m extremely disappointed with how Ethiopia Airlines handled this, and I would caution others to be aware of their refund policies and service.

I am very proud of your app service. easy peasy lemon squeezy to to navigate; very fast for searching flights; convenient to use in which we can be able to see different prices for different days at the same sight that we don’t have to search back and forth to modify other flights for the better price or days of flights, even the largest travel company doesn’t have this much convenience. just love it and very proud.