Towne Resident App

Maintenance is always here the next day! The app works great. Keeps a log of all the maintenance history that we put in. We pay our rent on this app, usually we never have a problem. And we can see all the future events on this app!

Overall, I’ve enjoyed using this app as you can view payment history make maintenance requests and make payments for rent. One feature that I would like is being able to connect with the office easier whether an instant chat or something like that.

I am currently using this to make payments to my landlord for rent, cable and water bill. It could be the management not utilizing the app well, but instead of them adding my water bill and I make a payment on it - I have to wait until I get the water bill - then make a random payment and I can’t write a memo or categorize it. Last month I never received a water bill so I estimated my amount. I was also charged a $3.95 processing fee. Well I underestimated, so when I made a second payment of $4, I was AGAIN charged a $3.95 processing fee. I also get charged that when I pay my rent. Someone is making $10-15 extra on my payments that is fully automated! When I make a payment, it shows I have a zero balance so I have to enter a custom amount (the amount of my water bill). Seems like I am doing the accounting and not the app/apartment complex. This could be a good app but needs some more work.