App Profile: Apartment Assistant

R+D143

Rating: 1/5

I downloaded this app when I first moved into my apartment. Right out the gate, as soon as I made my first rent and utilities payment, the app charged me twice for rent. Upon calling the Apartment Assistant apps customer service number I was told they were working on getting me refunded and that I would see the money soon. It has been over a month since they double-charged me and so far I have called them again (twice), was told to wait 7-10 business days for the money to appear, then told to call my bank. Still no refund and I had to get my apartments regional manager involved. Very disappointed because this app seemed like a good concept but it’s clear that there are still a lot of bugs in the system. I do not trust this app and probably never will.

Jumbogerman

Rating: 4/5

Haven’t had any problems with it so far. Sure, it is simple app, but I haven’t had any issues. The picture of the APT complex I live in is mis-centered and cut off. This looks bad. the UI is simple, but also unattractive. The payment function works for me and I have not had an issue with it. Frankly, the payment system is actually better than the previous system my apartment used. The payment system is what I really care about, so all in all I am very pleased. Good job, but please do make some improvements at least on the Interface. The huge green bars on the bottom look cheap and dated. The picture of the apartment should at least be cropped and centered. These should be simple starting improvements.

Sru19

Rating: 1/5

It does not work most of the time. I reinstall it every time if I have to use it to for something. They have an option to manage autopay. But the only thing I can do is delete my method of payment. I paid my dues on Feb 24th. Everything became $0. Generally when the bill is $0, you won’t be charged again. I was charged again on Feb 28th. Reading the reviews, I have no idea how many days I have to be behind this to get my money back. Any high school kid can create a better app than this.