Tom Thumb Deals & Delivery

Had to come back to reiterate how horrid this app is. Three iPhones and three iPads iterations and it never opens. Usually takes 3 to 10 attempts. Although logged in always, the app repeatedly requires re-selection of a store location in spite of the fact that delivery has already been selected and the shopping cart is filled. And btw only ever shop one location. The picture displays inside individual item listings are not formatted for viewing, reported this many months ago. You cannot view them, they go off screen. It's really hardly possible to provide all the errors, malfunctions, and extreme inconveniences of this app. For many reasons such as this, 85% of my spending has been redirected to competitors over the last two years. Now, I only shop Tom Thumb for very specific sales. By the way, family has been shopping Tom Thumb since 1981. Profoundly disappointing such egregious lack of care for customers shopping in app. In this day and age, it's simply displaying sheer stupidity that an app would display the problems this one does. It is truly a high school level project. One that I would've received a D for.

I love the app especially since I don’t get the paper sale ads anymore. I love the easy access to clipping the coupons. I dislike that I have to go through them individually. Why not just give the clipped deals to us automatically., that’s why I gave the app an 4 star. The older we get the less we want to have to do with apps. I know that’s the way of the world now but to make us older people have more convenience clipping coupons we don’t want to keep doing. It would be nice to go to the store give your phone number and automatically see the savings you didn’t know you were going to get ie… hey the Starbucks coffee had a $2 off savings and I didn’t have to do anything but provide my phone number because I’m one of the rewards recipient. Also why don’t Tom Thumb just go ahead and give us the free item on Wednesday instead of waiting for Saturday to offer us a freebie. If I have already did my grocery shopping Wednesday, I don’t have time and doesn’t want to go back to the store for one free item.

I’m finally able to use the app after 2 months of trying. I still think it was much better before. It was much easier to use, but I’m kind of stumbling around through the new app. Better than nothing I suppose. A big Kudos to the customer service agents who tried tirelessly to assist me. I didn’t expect them to be able to fix a broken app, but they tried every last option before passing it on to those who might be able to. Earlier today, one of those agents called me back to follow up and asked if I was able to use the app now. I had talked to her weeks ago on a call that lasted well over 45 minutes. I wish I could give her a commendation. She was so patient and helpful. So were all of the other agents I spoke with every time I called for assistance. I can’t imagine having to deal with all the upset people calling all day. They all should get a raise for taking the brunt of a mess they didn’t cause.