Texas Regional Bank Mobile

this is the first time I have ever disliked an app so much that I have gone out of my way to make a review for it. The previous version of this app was extremely easy to use one of my favorite features being able to check my balance from the home screen, however, this new update does not have this feature . Then the app is so slow and clunky. I cannot even find how to turn off my card anymore. I do not like the formatting of the of the app overall at a third complaint is the fact that you cannot see individual balance changes after each transaction on the you used to . That’s not to mention the fact that now when paying online bills, you are transferred to an external web browser, which feels very unsafe as a consumer to use. I do not understand why we would change an app that was not only running very smoothly , but it was also extremely easy to use, and just outright replacing it a worse version!

I’ve been a Texas Regional Bank customer for years and always liked the old mobile app, it was simple, reliable, and did exactly what I needed. After this new “upgrade,” everything feels broken. The app constantly crashes, loads slowly, and I keep getting error messages just trying to check my balance or deposit a check. The new layout is confusing and cluttered, and it feels like basic features that used to work smoothly are now a hassle. I’ve tried reinstalling, even restarting my phone, and the same problems keep happening. It’s frustrating that a “new digital banking experience” made things worse instead of better. I hope TRB listens to their customers and fixes these bugs soon, because this version is a major step backward.

Why did we have to “update” and “fix” what wasn’t broken? The past version was just as easy to use, and I really like that it had a running balance.