Swap.com Consignment Store

I’ve been a customer for years now and I’ve always had really good experiences purchasing from them. I had a little bit of a challenge consigning with them, maybe because I’m not aware of the specifics and it seemed a little spotty in the communication in that department. I put a lot into making sure the clothes I Sent were in good shape, so when I didn’t receive much feedback it was a bit frustrating. The wording of their response to my box I sent in was basically, I took it, as my clothes were of poor quality and if I continued sending them things of that nature , I would be banned from sending them anything more in the future. I am positive my clothes were not offensively horrible, so I was a little taken off guard. Needless to say that was the first and only box I sent to them because I’m not begging for them to take my clothes. I’ll donate them, for what it’s worth, with no worries. Regardless of that, I continue to buy their clothes because I have a huge selection from them and I enjoy shopping on their site.

I placed an order a couple weeks back and it took a while to get to me but no later than predicted. There was a bug in the app that wouldn’t let me check out and redeem my app first time free shipping and that’s the only reason this is losing a star- I emailed them and they were not particularly helpful, they basically told me just to use the website. The items were as pictured, all in good condition. Unfortunately a few things didn’t fit so I’ll be trying to return those this week and I’ll see how that process goes and update my review accordingly.

This site has gotten a lot of bad reviews and I was very hesitant to send anything but I figured I’d try since it was all going to go to Goodwill anyways. I’m actually pleasantly surprised! The only reason it’s not a 5 star review is because it took almost 3 months to process my box when they advised it would take 2. I understand they have a lot of incoming volume, but 3 months is a long wait. They do take a big chunk of the sales, but they’re doing all the work! I literally just send stuff in a box! I only had 3 items of about 35 rejected, which isn’t bad. I’ve made about $70 so far on stuff I was just going to give away. I wouldn’t send anything super valuable here because you definitely won’t get the money you want for it, but for things you’re just going to get rid of anyways it’s good!