Soberlink

The devise itself is simple, functional , and easy to use. When there is an issue like the countless miss tests that then are ok 15 minutes later or devise issues there is zero support. It’s very expensive per month and you get zero service on the back end. The staff is rude, not helpful, and knows you are in contract so they don’t care. Customer service hours are 7-5 Monday - Friday PST even though most of us are in test schedules outside those hours. So if an issue comes up outside of those times, evenings, weekend, etc you have no help and have to take the missed test in court. They shouldn’t have court and go demand contracts if they can’t service their customer base around the clock for technical support with devises.

The product is decent. There are a lot of times it says identity not confirmed for no reason. However the worst part is customer service. The most abysmal support staff ever. I’ve had to call them three times. The shortest I’ve waited on hold was 90 minutes. The longest was 2.5 hours. They don’t respond to emails and online changes to schedules take up to a week. An absolute disaster of a customer service department considering so much is at stake.

I have been using the Connect app for 9 months now and I also receive Error 800 (test not sent) frequently. Unfortunately for me I am going through a divorce and my spouse looks for every excuse to nail me and take custody away. The only solution I have found to error 800 is to delete and reinstall the app. This solution seems to work for a week or two then the cycle repeats. Soberlink needs to fix this ASAP if they aspire to be a trusted device in the family law industry. As of right now, I am showing the attorneys/court the user reviews on the App Store to defend myself.