Smart911

I was getting alerts in the beginning but it stopped, for some reason I’m not getting alerts from this app any longer. I get one once in a while notifying that smart911 has been accessed “X” amount of times to see my location but other than that I get no notifications any more. I think this application is an amazing idea!

Well I created an account online for my Father in Florida, I’m in Maryland. After checking the box someone is assisting me, and completing everything though create user I’d and password I was kicked out. Then couldn’t log in to put his address and particulars. Then I created account online for myself to see what next steps. made it through in case of emergency screen and was kicked out. Attempted to log in. Error. Downloaded the app verified my phone via txt. Couldn’t log in. Went to smart911 welcome email used link to go to account. Can’t log in. On app select forgot user name and password. Entered email for a reset. Used email link. Entered info was rewarded with error too many log on attempts. I give up. This app is not helpful. No instructions, help chatbot, or phone number to call for assistance. Same with the website no instructions, help chatbot or phone number. I thought this would be good thing to do for my aging parents but apparently if you do not have access to the parents email, if they have one, forget it. Since we had to replace their smart phones with flip phones because they no longer can use the technology can’t go there. And as I mentioned I’m in another state. 87 year old deaf parent that just had heart surgery will probably not open email to access a link to verify email especially if there is a time limit. If in fact that is next step. Don’t know what happens - no instructions. Smart911 is not very smart. Zero stars but had to select 1

I came across this app after reading about it in a local news article. While moving through the app, it seemed to take a bit longer than most apps to save, cancel, and/or open a link. I was able to enter some basic info and details but could not get photos to upload. I have never had an issue like that on other apps, so it might be something to work on. If I made changes to info and did not press save and then tried to upload a photo, the app would just go back to the profiles tab and not save my changes. If I only went in to a profile to upload a photo, it would hang for a few seconds and then a window would appear to center/crop a photo, but no photo would appear. I tried this multiple times with the same results. I was going to submit a bug report but there is no info in the app or even a link.